alongside Shipping, Returns, and Warranty OVERVIEW NILA rewards you for shopping with us and for giving old jewellery a second life. This page explains all three ways you earn and use rewards on NILA — in one place, in plain language. 1. NILA WALLET Your NILA Wallet holds credit you can put toward any future order. Wallet credit comes from: - NILA Second Chance exchanges (see Section 2) - Welcome credit on select collections (e.g. Premium Swarovski Collection registrations) - Occasional goodwill credit issued at our discretion HOW WALLET CREDIT WORKS - Some credit is available immediately; some is time-locked and unlocks after a stated number of days plus a minimum purchase, disclosed to you when the credit is issued - Wallet credit is non-refundable and non-transferable - it cannot be withdrawn as cash or moved to another account - Applied automatically at checkout when available and eligible for that order - Never expires unless stated otherwise at the time it's issued CHECK YOUR BALANCE App → Profile → My Wallet 2. NILA SECOND CHANCE Exchange any old fashion jewellery — any brand, any condition — for an instant discount plus wallet credit. - Submit photos and a description through the app - Our team reviews within 2-3 business days - On approval: an instant discount voucher (typically ₹250, valid 90 days) plus wallet credit (typically ₹250, unlocking 30 days later on a minimum ₹2,500 purchase) - Exact values may vary by promotion - the amount you'll receive is always shown before you confirm your submission - Items accepted into the programme are not returned SUBMIT AN EXCHANGE App → Profile → NILA Second Chance 3. NILA MEMBERSHIP A paid or gifted membership tier that gives you ongoing benefits for as long as it's active - not a one-time reward, but a standing discount and perk package. - Benefits vary by plan and may include a percentage off every order, free shipping, early access to new collections, and a birthday gift - Each plan's exact price, duration, and benefits are shown before you join - Memberships can be purchased directly or gifted to you by NILA - Only one membership can be active on your account at a time; joining a new plan replaces any existing one VIEW OR JOIN A PLAN App → Profile → NILA Membership 4. HOW REWARDS COMBINE - Wallet credit and a membership discount can both apply to the same order - A Second Chance voucher and wallet credit from the same exchange are separate and both usable, subject to each one's own terms - Where a reward's terms conflict with a site-wide promotion, the more specific reward's terms apply 5. QUESTIONS Email: support@nilajewellery.com ═══════════════════════════════════════════════════════════════ This Rewards Policy works alongside our Terms and Conditions, Return Policy, and Warranty Policy.